Why do teams – both at the hotel and corporate headquarters – choose Speakspots?
Much more than a chatbot: An Agentic AI solution
Official WhatsApp Tech Provider
Your guests experience effortless communication throughout their stay. No apps to download, no complicated interfaces - just natural conversation on WhatsApp in their native language.
Own WhatsApp number
Each of your properties can have their own WhatsApp number.Automated welcome
Your guests receive an automated welcome WhatsApp message after checking in at the hotel's front desk. Thanks to the PMS-Speakspots integration.Smart language detection
We automatically detect the guest's preferred language to welcome them in their native language.The market's fastest
Thanks to Speakspots being a WhatsApp oficial provider, without Third party integrations, we can offer the fastest response time in the market (latency). So that your guest gets instant responses to their queries.PMS smooth integration
Housekeeping, Maintenance, F&B, Spa and more. We integrate Cloud and On-Premise.
PMS Cloud and On-Premise
Speakspots integrates with your PMS. Be it Cloud (APIs/Webhooks) or On-Premise (DLL/SFTP). We integrate with any solution.Improves resolution times in requests
The guest can make housekeeping and maintenance requests directly on WhatsApp. Improving resolution times and downloading the front desk team.F&B and service reservations on WhatsApp
Both reactively and proactively, the WhatsApp assistant boosts conversion rates for food, beverages and services. Facilitating information and instant reservations on WhatsApp.Knowledge base
Automated sync with all of your content on websites, apps and documents. Learns from your front desk staff over time.
Automated content sync
We establish an automated syncing with all of your hotel's content on websites, apps and sharepoints. If anybody updates your content, the Assistant will pick it.Reinforcement learning
If the WhatsApp assistant does not find information on the knowledge base, it will notify the front desk team. The assistant will learn from the front desk team what they need, continuously updating their knowledge base.Knowledge management
The front desk team can upload documents in any format (PDF, images, spreadsheets…) to the knowledge base anytime. The knowledge base will update immediately.Interactive portal
Hotel staff can oversee requests and reservations. All in one place. Full visibility and control over what's going on at your hotel.
Alerts to the front desk team, only when needed
The front desk team receives alerts, only when the WhatsApp assistant is not able to solve a query or request. Alerts can be sent to an email address too.Messages to the guest, from the portal
The front desk team can join the WhatsApp conversation and send WhatsApp messages to the guest when needed.Satisfaction surveys and scores
Guests can respond to satisfaction surveys that help improve the service both by the assistant and by the front desk team.Business reporting and metrics
Detailed and aggregate metrics that signal what is going on at the hotel. Both recurring satisfaction issues and new revenue opportunities.GDPR Compliance
EU and UK data protection built-in with secure guest communication protocols.
Hotel is data owner
The hotel remains as the owner of guest data (Data Controller) and assigns Speakspots (Data Processor or Sub-processor) the treatment of Personal Data to manage the WhatsApp service on their behalf.No changes to the hotel's privacy policy
The WhatsApp service gets tied to the hotel's privacy policy, without changes. A link is included on the WhatsApp welcome message to the guest.100% renewal rate
Book a free proof of concept (POC) during 30 days at your hotel. We have accomplished a 100% renewal rate post-POC in 2025 and 2026.